How Chatbot is transforming Healthcare Sector

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  1. Provide Instant Answer to Urgent queries

During Health issue emergency can happen anytime which requires an instant and correct diagnosis. A physician can suggest the appropriate remedy only when he able to get necessary patient information thus chatbots are being implemented across communication modes to communicate with the patient directly and collect the necessary information such as prescribed medicines, check-up, reports this, in turn, reduce the time of physician in searching the patient’s record.

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  2. Boost Medical claim process

On daily basis medical insurance agencies receives thousands of inquiries and claim settlement requests and the biggest challenge is to detect the frauds in claim settlement process and such frauds can be easily bypassed when a single human is handing numerous inquiries at the same time, but a smart chatbot review the claim, verify the policy details and pass it through fraud detection algorithm before sending instructions to bank for claim settlement and a single bot can handle multiple claims at a time without any error.

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  3. Patient Support

A patient often needs post-discharge care also and chatbot here acts as a virtual nurse to remind about medicines especially in case of elderly patients, take the necessary input about the current health stage. Integrated with various data sources, bot provide users a personalized medical content for self-learning.

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  4. Appointment Scheduling

Chatbots on hospital websites enable the patient to book the appointment with the doctor of his choice or appointment with the right doctor as per the patient’s problem. It also reminds patients about the pre-appointment and post-appointment actions this, in turn, enables the doctor to know about the patient before an appointment. Also, whenever the hospital is conducting any health check-up camp, patients can be notified of the chat.